Privacy Policy

Last Updated: November 9, 2025

1. Introduction

Artful Automations LLC ("we," "our," or "us") operates hvac.artfulautomation.com and provides AI-powered customer service solutions for HVAC contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: HVAC service requests, appointment details, and preferences
• Communication Data: Records of your interactions with our AI agents and customer service team
• Technical Data: IP address, browser type, device information, and usage data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Schedule and confirm HVAC service appointments
• Send appointment reminders and service updates via SMS and email
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our rights

4. SMS and Text Messaging

By providing your phone number and booking an appointment, you consent to receive SMS messages from us, including:

• Appointment confirmations and reminders
• Service updates and notifications
• Rescheduling requests

Opt-Out: You may opt-out of receiving SMS messages at any time by replying "STOP" to any message. Message and data rates may apply.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• HVAC Service Providers: To fulfill your service requests
• Service Providers: Third-party vendors who assist us in operating our website and services
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for SMS messages

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Artful Automations LLC
305 Riggs Park Pl NE
Washington, DC 20011
Email: jimmy.alexis@artfulautomation.com
Phone: +1 954-857-3886

14. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA). By providing your phone number, you expressly consent to receive automated text messages and calls from us regarding your HVAC service appointments. Your consent is not a condition of purchase.

15. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).